khv8's Privacy Policy
Your personal information matters greatly to us. Read this policy for details on how we collect, use, and protect your data.
Key Provisions
Introduction and Overview
khv8 is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how khv8 collects, uses, discloses, and protects your personal information.
By using this platform you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our platform and contact our support team with any questions.
This policy should be read together with our Terms and Conditions. Together, both documents provide complete information about your rights and our responsibilities.
Definition and Types of Information
We may collect the following types of information:
- Identity Information: Your name, date of birth (for age verification), national ID number, or passport number.
- Contact Information: Mobile number and email address.
- Financial Information: Details related to your payment methods, such as your bKash, Nagad, or Rocket account number and bank account details.
- Transaction Information: History of deposits, withdrawals, and bets.
- Device and Technical Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Details about which games you play, how long you play, and how you use the platform.
- Communication Records: Records of your conversations with our support team.
How We Collect Information
khv8 collects information in the following ways:
- Information You Provide Directly: Information you submit yourself during account registration, the verification process, and payment transactions.
- Automatically Collected Information: When you browse our platform, information is collected through cookies, log files, and other technologies.
- Information from Third Parties: Necessary information from payment processors and identity verification service providers.
- Cookies and Tracking: We use session cookies and persistent cookies that help improve the platform's functionality. You can manage cookies through your browser settings.
Information Use and Disclosure
Purpose of Using Your Information
khv8 uses your information for the following purposes:
- Account Management: To create, maintain, and secure your account.
- Identity Verification: To confirm your age and identity as part of the "Know Your Customer" (KYC) process. Please note that this platform is only for those aged 21 and above.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Customer Service: To provide 24/7 support in resolving your questions and issues.
- Fraud Prevention: To detect and prevent suspicious activity and protect the security of the platform.
- Legal Compliance: To comply with applicable laws and regulations, and to provide information to regulatory authorities when required.
- Service Improvement: To review your experience and further improve the quality of the platform.
- Promotional Communications: To inform you about bonuses and offers based on your consent. You can withdraw this consent at any time.
Circumstances for Disclosing Information
khv8 does not sell your personal information to third parties. However, information may be disclosed in the specific circumstances listed below:
- Service Providers: Only necessary information is shared with payment processors (such as banks that process bKash, Nagad, and Rocket), IT infrastructure providers, and identity verification agencies.
- Legal Obligations: Information may need to be disclosed under court orders, lawful requests from investigative authorities, or applicable law.
- Business Transfers: In the event of a business merger or acquisition, your information may be transferred to the new owning entity; however, you will be notified in advance.
- Responsible Gaming: Information may be provided to organisations concerned with preventing gaming addiction when necessary, though in such cases the minimum amount of personally identifiable information is shared.
- With Your Consent: In any circumstance other than those described above, information will only be disclosed with your explicit consent.
International Data Transfers
Our servers and third-party service providers may operate in various countries. This means your information may be processed or stored outside Bangladesh.
For such transfers, khv8 ensures that:
- Adequate data protection measures are in place in the recipient country or organisation.
- Third parties are contractually bound to maintain privacy standards equivalent to this policy.
- SSL encryption is applied to data in transit.
Data Security and Retention
Security Measures
khv8 has implemented industry-standard technical and organisational measures to protect your information. Our security framework includes:
- SSL Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
- Firewall and Intrusion Detection: Advanced network security has been put in place to prevent unauthorised access.
- Access Controls: Only authorised personnel can access your information, and they are bound by strict confidentiality conditions.
- Regular Security Audits: Platform vulnerabilities are regularly tested and addressed.
- Data Minimisation: We collect only the information that is necessary to provide the service.
While we are committed to ensuring the highest level of protection, no method of transmitting information over the internet is 100% secure. Please keep your account password confidential and notify us immediately if you notice any suspicious activity.
Data Retention Period
We retain your information for as long as necessary or as required by law:
- Active Account: All information is retained while your account remains active.
- After Account Closure: Some information must be retained for a defined period after account closure in order to meet legal and regulatory obligations.
- Financial Transaction Data: Transaction records are retained in accordance with applicable financial regulations.
- Expired Data: Once the required retention period has ended, information is securely deleted or anonymised.
Cookies Policy
Cookies and similar technologies are used on the khv8 platform:
- Essential Cookies: These are necessary to maintain login status, store security tokens, and enable core platform functionality.
- Functional Cookies: Used to remember your language preferences and personalised settings.
- Analytics Cookies: Help improve the service by reviewing platform usage statistics.
You can disable cookies through your browser settings. However, disabling some essential cookies may affect the functionality of the platform.
Your Rights
User Rights
As a player, you have the following rights over your own information:
- Right of Access: You have the right to know what information we hold about you. Contact support and we will provide a complete data report.
- Right to Rectification: You can request the correction of any inaccurate information in your records.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain cases you have the right to request that the processing of your information be restricted.
- Right to Data Portability: You can request your information in a structured, commonly used format.
- Right to Object: You can object to certain types of information processing, particularly promotional communications.
- Right to Withdraw Consent: You can withdraw consent for the use of information provided on the basis of consent at any time.
To exercise these rights, email us at [email protected]. We will respond to your request as quickly as possible.
Protection of Minors' Information
khv8 is only for those aged 21 and above. We do not knowingly collect personal information from minors.
We apply age verification measures during the account registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the relevant information.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
Third-Party Links
Our platform may contain links to payment gateways and other services. These third-party services have their own privacy policies, and those policies will apply in such cases.
We are not responsible for the data practices of third parties. We therefore recommend reviewing their privacy policy before using any third-party service.
Policy Changes and Contact
How Policy Changes Are Handled
khv8 may update this Privacy Policy from time to time. When changes are made, we will:
- Publish the updated policy on this page and update the review date.
- For significant changes, notify you in advance via your registered mobile number or email.
- Continued use of the platform after changes have been made will be considered your acceptance of the new policy.
We therefore recommend visiting this page regularly.
Responsible Gaming and Information
We encourage responsible gaming practices. Our Responsible Gaming policy contains detailed guidelines.
As part of our responsible gaming initiative, we may analyse information about your gaming behaviour to identify potentially problematic patterns. This is done solely for your protection — not for any commercial purpose.
If you feel that your own or someone else's gaming habits are heading in a problematic direction, please contact our support team or use our responsible gaming tools.
Dispute Resolution
Any dispute or complaint relating to this Privacy Policy should first be addressed by contacting our support team. We are committed to resolving issues through discussion.
If a dispute between us cannot be resolved, it will be settled through applicable law and a court of competent jurisdiction. The Bengali version of this policy will be treated as the authoritative reference for any interpretation.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Privacy Contact
Assistance is available in both Bengali and English.
For more information, read our Terms and Conditions and Responsible Gaming pages.